Privacy Policy

Last updated: December 9, 2025

1. Introduction

Welcome to Eily ("Company," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI assistant service and related applications (collectively, the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Connect third-party integrations (calendars, email, task managers, messaging apps)
  • Use our AI assistant features
  • Contact us for support
  • Subscribe to our newsletter or waitlist

This information may include:

  • Name and email address
  • Company name and job title
  • Account credentials
  • Communication preferences

2.2 Integration Data

When you connect third-party services to Eily, we may access and process:

  • Calendar events and meeting information
  • Email content and metadata
  • Chat and messaging history from connected platforms
  • Task and project management data
  • Meeting transcripts and recordings (with your explicit consent)

2.3 Usage Data

We automatically collect certain information when you use the Service:

  • Device information (type, operating system, browser)
  • IP address and general location
  • Usage patterns and feature interactions
  • Log data and error reports

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our AI assistant functionality
  • Personalization: To understand your work context and deliver relevant assistance
  • Task Automation: To create tasks, calendar events, and execute actions on your behalf
  • Communication: To send you service-related notifications, updates, and support responses
  • Analytics: To analyze usage patterns and improve our Service
  • Security: To detect, prevent, and address technical issues and security threats
  • Legal Compliance: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in operating our Service (cloud hosting, analytics, customer support)
  • Integrations: With third-party services you have explicitly connected to Eily
  • Legal Requirements: When required by law, subpoena, or other legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given explicit permission

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: All data is encrypted at rest and in transit using AES-256 and TLS 1.3
  • Access Controls: Strict access controls and authentication mechanisms
  • Infrastructure: SOC 2 Type II compliant cloud infrastructure
  • Monitoring: Continuous security monitoring and vulnerability assessments
  • Employee Training: Regular security awareness training for all personnel

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. You can request deletion of your data at any time. After account deletion, we may retain certain information for:

  • Legal compliance and audit purposes
  • Dispute resolution
  • Enforcement of our agreements

Retained data will be anonymized where possible and deleted when no longer necessary.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a machine-readable format
  • Objection: Object to certain processing activities
  • Restriction: Request restriction of processing
  • Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us at privacy@eily.io.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission
  • Data Processing Agreements with all third-party processors
  • Compliance with applicable data protection frameworks

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your session and preferences
  • Analyze Service usage and performance
  • Improve user experience

You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit Service functionality.

10. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. AI and Machine Learning

Eily uses artificial intelligence to provide its services. Important information about our AI practices:

  • No Training on Your Data: We do not use your proprietary data to train our public AI models
  • Data Isolation: Your data is processed in isolation and not shared across accounts
  • Transparency: AI-generated actions are clearly identified and require your approval
  • Human Oversight: You maintain full control over what Eily can access and execute

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last updated" date
  • Sending you an email notification (for material changes)

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

For GDPR-related inquiries, you may also contact our Data Protection Officer at dpo@eily.io.